BestTransport Driver Support

BestTransport Driver is the driver app for companies that use the BestTransport transport management system. Drivers use it to see the delivery jobs assigned to them, update job progress, record their working hours, and report trip fees.

Who can use this app

Anyone who drives for a living can use this app. You can create your own account from the sign-in screen and start using it on your own straight away — clock in and out, open your own trips, and keep your own history.

To receive jobs assigned by a company, your account has to be connected to that company. That happens in one of two ways: the company registers your mobile number, or the company gives you a join code that you enter in the app. You can join a company at any time after signing up, and leave it later.

Common questions

I cannot sign in.

Check that you are using the mobile number or email you signed up with. If you have forgotten your password, use "Forgot password" on the sign-in screen to receive a code. If you can sign in but see no jobs, your account is not connected to a company yet — enter the join code your company gave you, or ask them to register your mobile number.

The app says the company cannot see my location.

Your company has turned on location tracking during working hours, but the app has not been granted location permission. Open your device Settings, find BTS Driver (the name shown under the app icon), and set Location to "Always". Return to the app and the warning bar disappears once location starts flowing again.

I cannot pause a job.

A job can only be paused after you have picked up the goods. Before that there is nothing in progress to pause — you can simply start another job instead.

I clocked in but my working hours look wrong.

Attendance records are kept by the company you work for. Open the attendance screen in the app to see the last 7 days, and contact your company if a record needs correcting — times cannot be edited from the app on purpose, so that records stay trustworthy for both sides.